Returns & Exchanges
Exchanges/Refunds for Damaged or Incorrect Items
Before reaching out to our customer service, please have the following details ready:
Order Number
Photos of the opened package
Photos of the damaged or incorrect items
Photos of any damaged parts
Contact our customer service within 7 days of receiving your package.
Email: contact@justcarecosmetics.ca
Missing Items
Please prepare the following information before contacting customer service:
Order Number
Photos of the opened package
Photos of the received items and any missing parts
If an item is missing from your order, please contact us within 7 days of delivery.
Once your request is approved, we will promptly send the correct item to your provided address.
Returned Items
Unclaimed packages returned to our warehouse due to an incorrect address or absence of the addressee will not be refunded.
Please ensure that your shipping address and postal codes are correct before completing your purchase.
Claims for returned packages (due to insufficient address, unclaimed by the addressee, etc.) can only be reviewed for deliveries
mado within t month
Items Not Eligible for Exchanges/Refunds The following items are not eligible for returns or exchanges:
Change of mind
Any item reported more than 7 days after delivery Items that show signs of use
Items that have been intentionally damaged
Items returned without prior notification or despite denial of the return request by our customer service